Customer Service Associate V

Posting Number

R-090614

Job Type

Full

Department

Transportation Services

Major/Essential Duties of Job

The Customer Services Associate V works under general supervision and provides highly advanced administrative support. This role is responsible for providing public assistance to University students, faculty, staff and visitors, ensuring accuracy of deposits and accounting, coordinating parking assignments and waitlist reports, and reviewing multiple permit related reports for accuracy. Responsibilities: Customer Service- Greets and assists customers in person. Responds to customer inquiries and complaints as related to adjudication of citations, booted/towed vehicles, lost/stolen or altered/forged permits, returned checks, parking fees, billing, parking permits and University Parking Rules. Investigates errors on customer transactions and resolves problems. Receives and processes correspondence. Maintains database and customer records. Has a broad knowledge of all parking rules and regulations. Responsible for the opening and/or closing of the Customer Service area on a daily basis. Issues parking permits/passes. Responsible for maintaining accurate record keeping. Posts daily transactions in business management software system. Adheres to all departmental and fiscal regulations. Performs account maintenance duties, receives and logs: mail, payments, Authorization To Charge Forms, refund vouchers, lost/stolen reports, and citation responsibility. Maintains daily permit inventory. Conducts monthly and year-end inventory certification for approval. Cross-trains and prepares to fulfill all business office duties as needed. Coordination- Coordinates parking assignments and wait list requests for over 100 parking lots. Receives, verifies and processes data sent for assignment updates in the parking software system. Coordinates parking for off campus vendors, service personnel and the off campus TAMU system departments who do business on the TAMU campus. Directs the application and issue processes for these individuals. Administration- Participates in permit registration and issue process. Monitors, researches, processes, approves non-affiliate log in requests and notifies customer of outcome. Reviews duplicate UIN report, multiple permit issued report, deceased employee report, withdrawn students list, wait list, reports and other business analysis reports. Researches discrepancies and makes supervisor aware of potential errors or risks. Monitors stock levels of and orders supplies required to fulfill job duties. Develops and maintains filing system for business documents. Suggests or recommends necessary changes for process improvement. Leader- May participate in the hiring and training of personnel (student workers and entry level budgeted employees). Mentor new co-workers.

Occasional Duties

Required Education and Experience

High School or GED. 5 years of experience in business administration, clerical work, or coordination work.

Preferred Education and Experience

Customer-service oriented. Conflict resolution abilities. Adaptable with ability to work in a dynamic, fast-paced environment. Knowledge of account reconciliation and problem solving. Must be detail oriented with a high degree of accuracy in maintaining records and reports. Working knowledge of spreadsheet and word processing software programs. Keyboarding skills. Ability to identify work priorities. Good organization and time management skills. Adept at written, oral, and interpersonal communication. Ability to multi-task and work cooperatively with others.

Comments to Applicants

State of Texas class "C" vehicle driver license or the ability to obtain within 30 days of employment.

Salary

$19.27

Pay Basis

HourlyHourly

Position Type

Budgeted

Location

College Station, TX

Security Sensitive
(Employment in a position designated as security sensitive will be contingent on the results of a criminal background check at the point of hire.)

Yes

Is this position restricted by the Patriot Act?

No

Is this position D.O.T. regulated?

No

EEO/AA Statement

Equal Opportunity/Affirmative Action/Veterans/Disability Employer